Refund & Return Policy

01 Scope of This Policy

This Refund & Return Policy applies to the following:

• Dropshipping services purchased through Dropshipping.pk.
• Products sourced or fulfilled through our services.
• Orders processed on behalf of dropshipping clients.
• Prepaid orders and applicable service charges.
• Eligible product returns, replacements and refunds.

02 Refunds for Dropshipping Services

Service fees may cover product sourcing, order processing, fulfillment coordination, order management or other services already performed by Dropshipping.pk.

Once a service has been substantially performed, the related service fee may not be refundable.

However, where a service was not provided or a material service failure is established, we may provide an appropriate resolution, subject to applicable law.

• Correction or re-performance of the service.
• Partial refund where appropriate.
• Full refund where appropriate.
• Another mutually agreed resolution.

03 Product Returns

Products supplied through our dropshipping services may be subject to the return and replacement conditions applicable to the individual product, supplier, courier and destination market.

A product may generally qualify for return or replacement where:

• The product arrives damaged.
• The wrong product was delivered.
• The product is materially different from the confirmed order.
• The product has a qualifying manufacturing defect.
• Another return condition specifically communicated at the time of purchase applies.

04 Return Eligibility

Unless a different period is specifically stated for a particular product, customers should submit a return or replacement request within 7 calendar days of receiving the product.

• The order number must be provided.
• The issue should be clearly explained.
• Photos or videos may be required for verification.
• The product and packaging should be retained where applicable.
• The product should not be intentionally damaged or modified.

05 Products That May Not Be Eligible

Depending on the product and applicable law, returns may not be accepted for certain situations, including:

• Products damaged after delivery due to misuse or improper handling.
• Products intentionally damaged or modified.
• Products returned after the applicable return period.
• Personalized or customized products where applicable.
• Products restricted from return because of hygiene, health, safety or other applicable requirements.

Where mandatory consumer rights apply, those rights will continue to apply as required by applicable law.

06 How to Request a Return or Refund

To request a return, replacement or refund, please contact our support team and provide the relevant order information.

07 Damaged, Defective or Incorrect Orders

If your order arrives damaged, defective, incorrect or incomplete, please contact us as soon as possible.

After verification, we may arrange a replacement, refund, re-delivery or another appropriate resolution.

08 Return Shipping Costs

Responsibility for return delivery or related costs may depend on the reason for the return and the applicable product or service terms.

• For verified fulfillment errors, incorrect products or eligible defects, we may cover reasonable return costs where applicable.
• For returns unrelated to a verified defect or fulfillment error, the customer may be responsible for applicable return charges.

09 Refund Processing

If a refund is approved, the refund will normally be processed using the original payment method where reasonably possible.

• Refunds may be processed after the return or claim has been reviewed and approved.
• Cash on Delivery refunds may require additional payment details from the customer.
• Bank and payment-provider processing times may vary.
• Applicable shipping or service charges may be handled according to the circumstances of the order and applicable law.

10 Order Cancellation

Cancellation requests should be submitted as soon as possible after placing an order.

• Cancellation may be requested before an order enters processing or fulfillment.
• Once an order has been packed or dispatched, cancellation may no longer be possible.
• If an order has already shipped, the applicable return or refund process may apply instead.

11 Cash on Delivery Orders

For Cash on Delivery (COD) orders, payment is normally collected by the applicable courier or delivery partner at the time of delivery.

If a COD order is legitimately returned or rejected because of an eligible product issue, any refund will be handled according to the applicable product, courier and refund terms.

12 International & Gulf Orders

For orders delivered to Gulf countries or other international destinations, return and refund conditions may vary according to the destination country's laws, customs requirements, courier procedures, supplier terms and product type.

Customers are responsible for providing accurate delivery information and any information reasonably required to complete an order.

Where local law provides mandatory consumer rights that cannot legally be excluded or restricted, those rights will continue to apply.

13 Customs, Duties & Import Charges

International orders may be subject to customs duties, taxes, clearance charges or other government-imposed fees in the destination country.

Unless explicitly stated otherwise at the time of purchase, such charges are not automatically included in the product price or delivery charges.

14 Fraudulent or Abusive Claims

Dropshipping.pk may investigate suspicious, fraudulent or abusive refund and return requests.

• Manipulated or false evidence.
• Repeated fraudulent claims.
• Intentional product damage.
• False delivery or non-receipt claims.
• Misuse of the refund or return process.

Where appropriate and permitted by law, related accounts or orders may be restricted.

15 Consumer Rights & Applicable Law

Nothing in this policy is intended to remove, restrict or override any consumer right or legal protection that cannot lawfully be excluded under the applicable laws of the customer's jurisdiction.

Where mandatory consumer-protection requirements apply, Dropshipping.pk will handle eligible claims in accordance with those requirements.

16 Dispute Resolution

We encourage customers and business clients to contact us first so that we can review and attempt to resolve any issue directly.

We may review relevant order records, payment information, product evidence, supplier information and delivery records where necessary.

If a dispute cannot be resolved directly, the parties may have applicable rights to pursue remedies available under the laws and consumer-protection mechanisms applicable to the transaction.

17 Policy Updates

Dropshipping.pk may update this Refund & Return Policy from time to time to reflect changes in our services, products, payment methods, logistics arrangements or applicable legal requirements.

Updated versions will be published on this page with the latest revision date.